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Défense de thèse en sciences économiques et de gestion (co-tutelle UNamur - Radboud University, Nijmegen)

The Role of project and portfolio management pratices in public service innovation

Catégorie : défense de thèse
Date : 29/10/2018 10:30 - 29/10/2018 12:30
Lieu : Radboud University, Academiezaal (Aula), Comeniuslaan 2, Nijmegen
Orateur(s) : Anouk den Ambtman


Prof. Wafa Hammedi (UNamur),  Prof.  Allard Van Riel (Radboud University) & Prof. Kristina Lauche (Radboud University)


Prof. Jean-Yves Gnabo (UNamur)

Other members of the Jury:

Prof. Annick Castiaux (UNamur); Prof. Sandra Van Thiel (Radboud University); Prof. Bas Hillebrand (Radboud University); Prof. Sandra Streukens (University of Hasselt) and Prof. Katrien Verleye (Gent University)

Press summary

Dear public sector: don’t forget your end-users!

It seems so practical, a public transportation chip card! However, when you are travelling with different operators a procedure of checking out with one operator and checking in with the other is necessary. As a traveller you have to combine several parts of public transportation, even when you are only making one journey. These parts of public transportation – an example of a public service – do not always fit seamlessly. As a traveller you experience this as fragmentation of public services.

 Anouk den Ambtman studied project and portfolio management practices – two ‘business’ techniques – in the public sector (amongst others social services and healthcare), which help organizations deal with fragmentation of public service innovation. Her research shows that continuous awareness for the value-in-use of (public) service innovations helps organizations to provide a (more) coherent (public) service offering to end-users, like train travellers, citizens and patients. A focus on the creation of transparency and accountability is not sufficient to realize value-in-use.



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